Complaints Procedure
Seafarers have the right to complain to Matrix Ship Management or Matrix Crew Management.
Matrix Crew Management has a responsibility to help seafarers to resolve disputes arising from their employment on board the vessel. The seafarer will be provided with a copy of the procedure for On board Complaints with all the MLC 2006 Contact Details.
Any complaints about Matrix Crew Management services shall be submitted to the Branch Manager in writing (by email or post). The company will acknowledge receipt of the complaint providing information about the maximum time for resolving the matter. Every complaint will be treated individually. The matter will be investigated and attempted to be resolved at the lowest level and in the shortest possible time, up to a maximum of 10 working days.
When the matter cannot be resolved to the satisfaction of the seafarer then it will be evaluated to the next level – Matrix Ship Management in Cyprus; the DPA or HR Manager.
In case of an unsatisfactory response, the seafarer has the right to appeal to the State Administration.
Matrix Crew Management has a responsibility to inform the State Administration about any unresolved complaints.
The complaints sent by post which are not resolved by the Branch Manager will be forwarded to Matrix Ship Management.
By Email to: mlc.poland@matrixmarinegroup.com
(the email will be received by Branch Manager, DPA and HR Manager)
By post to: Branch Manager
Matrix Crew Management Poland
Ul. Slaska 17/313
81-319 Gdynia
or DPA or HR Manager
Matrix Ship Management
Agathokleous House Office 101
Spyrou Kyprianou 80
CY 4043, Limassol, Cyprus
State Administration in Poland for complaints against the Ship's Owner:
Ministry of Maritime Economy and Inland Navigation
Department of Maritime Economy
Address:
Nowy Świat 6/12
00-400 Warsaw
Website: https://mgm.gov.pl/
fax: +48 22 583 85 71
e-mail: SekretariatDGM@mgm.gov.pl
State Administration in Poland for complaints against the Agency:
Maritime Office in Gdynia
10 Chrzanowskiego Street
81-338 Gdynia
Tel. +48 58 355 3101
+48 58 355 3220
e-mail: dumsekr@umgdy.gov.pl
wm@umgdy.gov.pl
Seafarers have the right to complain to Matrix Ship Management or Matrix Crew Management.
Matrix Crew Management has a responsibility to help seafarers to resolve disputes arising from their employment on board the vessel. The seafarer will be provided with a copy of the procedure for On board Complaints with all the MLC 2006 Contact Details.
Any complaints about Matrix Crew Management services shall be submitted to the Branch Manager in writing (by email or post). The company will acknowledge receipt of the complaint providing information about the maximum time for resolving the matter. Every complaint will be treated individually. The matter will be investigated and attempted to be resolved at the lowest level and in the shortest possible time, up to a maximum of 10 working days.
When the matter cannot be resolved to the satisfaction of the seafarer then it will be evaluated to the next level – Matrix Ship Management in Cyprus; the DPA or HR Manager.
In case of an unsatisfactory response, the seafarer has the right to appeal to the State Administration.
Matrix Crew Management has a responsibility to inform the State Administration about any unresolved complaints.
The complaints sent by post which are not resolved by the Branch Manager will be forwarded to Matrix Ship Management.
By Email to: mlc.poland@matrixmarinegroup.com
(the email will be received by Branch Manager, DPA and HR Manager)
By post to: Branch Manager
Matrix Crew Management Poland
Ul. Slaska 17/313
81-319 Gdynia
or DPA or HR Manager
Matrix Ship Management
Agathokleous House Office 101
Spyrou Kyprianou 80
CY 4043, Limassol, Cyprus
State Administration in Poland for complaints against the Ship's Owner:
Ministry of Maritime Economy and Inland Navigation
Department of Maritime Economy
Address:
Nowy Świat 6/12
00-400 Warsaw
Website: https://mgm.gov.pl/
fax: +48 22 583 85 71
e-mail: SekretariatDGM@mgm.gov.pl
State Administration in Poland for complaints against the Agency:
Maritime Office in Gdynia
10 Chrzanowskiego Street
81-338 Gdynia
Tel. +48 58 355 3101
+48 58 355 3220
e-mail: dumsekr@umgdy.gov.pl
wm@umgdy.gov.pl